Your order

Can you confirm you’ve received my return?
Unfortunately we cannot confirm when we have received your return. We do recommend that you send your return by a secure postage method, such as recorded delivery. This way you will be able to trace your delivery through the Royal Mail.

You haven’t replied to my query
It is our policy to endeavour to respond to all customer enquiries within one working day. Sometimes our responses are rejected by your email provider or the email we have sent you could be delayed by general internet traffic.

Payment

What cards do you accept?
All major credit cards are accepted through Google Checkout or Paypal.
PLEASE NOTE: You can purchase with a debit/credit card through Google Checkout or Paypal without having an account.

Can I pay by any other method?
We only accept payment via Google Checkout or Paypal.

Is it safe to order online?
Google Checkout, Paypal

When Will I be Charged?
Google Checkout, Paypal

Technical Problems

My email address/password is not recognised
Maybe you registered with another email address? It is often the case that people forget which email address they used to register with us. You must use the exact email address and password combination with which you first registered in order to log back in to the site.
Maybe you have forgotten your password? If so you can log in with your email address and then request a new password.  

I am having trouble during registration.
If the pop-up window appears to freeze it is likely that your Internet Browser is not fully up to date and we suggest running Microsoft’s Windows Update to install the latest updates.

I'm having trouble with my basket
The most common resolution for this problem is to delete the cookies on your PC and try again. To do this, please click on the 'Tools' tab at the top of your Internet Browser and then select 'Internet Options'. On the first screen that pops up, select 'Delete Cookies' then click 'OK'. You should then not experience any further basket problems.
Please note that the privacy setting on Internet Explorer should be set to ‘medium’

How do I do this?
1. In Internet Explorer, click Internet Options on the Tools menu, and then click the Security tab.
2. Click the Web content zone you want, and then click Custom Level.
3. Set custom settings to medium and click OK to exit.

Questions about delivery charges and destinations

Which courier company do you use?
We use Royal Mail and Parcelforce.

Do you deliver to PO Box addresses?
Only items sent by Royal Mail; If your order is too heavy for Royal Mail we will contact you for an alternative address

Can you leave the delivery at an agreed hiding place?
No.

Can someone else sign for my delivery?
Yes, anyone at the specified delivery address can sign for the goods.

Questions about a product

I need more information about a product
We include as much information as possible about a product on the product page itself. If you need more detailed information, please click here to contact us.

The product I ordered is now reduced. Can you refund me the difference?
Unfortunately, we cannot advise you in advance of a reduced product or reimburse you the difference after you have placed an order.

Can you tell me where else I can buy this product?
Please be advised that Customer Services cannot tell you where else our products can be purchased.

About 1001Cables.co.uk

Do you have a catalogue?
No, we do not print a catalogue. New products are added to the site daily, so you need to visit 1001Cables.co.uk site regularly to keep up-dated with all the latest products. Alternatively when registering an account you have the option to choose to be included on our mailing list.

Can I Contact you by Phone?
We prefer you to contact us via e-mail - this enables us to respond to all your queries quickly and efficiently.
It is our policy to endeavour to respond to all customer enquiries within one working day.

Do you do wholesale?
Yes we welcome wholesale enquiries please click here to contact our sales team.